Application Support Lead - IT Operations

Description :

Role : Application Support / Lead (Cloud Azure / Databricks).

Location : Chennai.

Must have : Azure and Databricks.

Job Description :

• Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.
• Support the applications hosted on Azure / Databricks and facilitate onboarding of application to the Cloud platform.
• Provide incident, problem, and event management according to the ITIL framework.
• Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's.
• Drive incident, request, work driver and alert reduction efforts across an application cluster.
• Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.
• Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills :

(ref : hirist.tech)