Customer Success Manager

Company Description

Evermile is an AI-powered retail operations platform designed for independent merchants. We simplify order management, delivery, support, and marketing for SMB retailers, enabling them to scale across locations without increasing headcount or overhead. Our vertical AI Agents manage complex tasks such as order assignment, SLA tracking, and customer support, ensuring seamless operations. Trusted by thousands of owners and operators across the UK, including brands like Ottolenghi, CakeBox, and Paul, Evermile is transforming retail operations.

Role Description

This is an internship on-site role for a Customer Success Manager Tranie located in Chandigarh, India. You will be responsible for ensuring customer satisfaction and retention by building strong relationships with clients. This role involves providing exceptional customer service, analyzing customer data to improve service offerings, and developing strategies to maintain high customer engagement and loyalty. Additionally, the Customer Success Manager will work closely with other departments to address customer needs and enhance overall customer experience.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills to interpret customer data and improve service offerings
• Customer Retention and Relationship Building skills
• Excellent communication and interpersonal skills
• Ability to work efficiently in a team-oriented environment
• Experience in the retail or technology industry is a plus
• Bachelor&aposs degree in Business, Marketing, Communications, or related field

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