Front Desk Executive | FINJO N1048

Job Description :

We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studios growth objectives.

Key Responsibilities :

Client Management & Front Desk Operations

Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.

Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.

Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.

Uphold and enforce all Brand Standards at the front desk and across the studio.

Maintain a clean, organized, and professional front office area at all times.

Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Marketing Support

Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.

Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.

Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.

Maintain a database of leads, prospects, and regular clients for ongoing business engagement.

Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight

Compile and report on daily / weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.

Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.

Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.

Ensure the front desk area complies with hygiene, safety, and operational protocols.

Desired Candidate Profile :

Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.

Excellent communication skills in English, Hindi, and one regional language (as per location).

Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.

Prior experience in operations or front office management is an advantage.

Highly motivated, well-organized, and results-driven with strong attention to detail.

Presentable, confident, and professionally groomed, with a welcoming demeanor.

Willingness to contribute to business growth through active involvement in sales and marketing initiatives.

Additional Skills (Preferred) :

Experience with CRM software and appointment scheduling tools.

Understanding of studio / clinic operations in the beauty, aesthetics, or healthcare industry.

Social media or digital outreach experience (bonus for marketing support).