Front Desk

Job Description – Front Desk Executive (Hospitality)

Locations :

Garden City – Opp. VISM College, Gwalior

Nature Park – Behind New Collectorate Building, Gwalior

Regal Garden – New City Center, Sirol

Position Overview : We are seeking a

Front Desk Executive (Hospitality)

to be the first point of contact for visitors at our

Experience Galleries . The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the

hospitality sector

are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.

Key Responsibilities :

Greet and welcome guests at the Experience Gallery with courtesy and professionalism.

Manage guest check-ins / check-outs and maintain a record of walk-ins and appointments.

Coordinate hospitality arrangements – refreshments, seating, ambience, and overall guest comfort.

Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers.

Maintain lobby discipline, cleanliness, and a professional environment at all times.

Handle inbound calls, visitor queries, and scheduling of appointments when required.

Work closely with the Sales & CRM team to ensure superior customer experience.

Uphold brand standards of service, presentation, and guest relations.

Qualifications & Skills :

Graduate / Diploma in Hospitality Management, Hotel Management, or related field.

2–4 years of prior experience in hospitality, front desk, or guest relations.

Excellent communication skills in English & Hindi.

Strong interpersonal and customer service orientation.

Well-groomed, polite, and presentable personality.

Ability to handle multiple guests and tasks simultaneously with patience and poise.

Compensation :

Attractive salary package commensurate with experience.