Field Service Manager

A Snapshot of Your Day

The Field Service Manager is responsible for supervising and supporting service engineers, ensuring high-quality service delivery, and fostering strong relationships within the team as well as with end clients. This role involves creating business opportunities for Services as well as implementing the same through coordination of operations and maintenance (O&M) activities across various locations, as well as Supervisory day rate services, ensuring compliance with company business policies and safety laws.

How You'll Make An Impact

• Supervision and Support : Lead and mentor a team of efficient and knowledgeable Service Engineers, providing guidance and scheduling training to enhance their abilities and performance.
• Professional Relations : Maintain professional relationships with Field Service Engineers, understanding their capabilities and providing guidance for improvement and their growth.
• Business Development : Identify and pursue business opportunities for O&M, LSTK contracts, and after market opportunities for Services.
• Coordination of O&M Sites : Oversee O&M sites at different locations, communicating with clients to understand their requirements and contractual work. Capability to Create client delight at all work sites is must.
• Job Assignment : Assign jobs to service engineers based on their expertise, availability, and Client requirements, ensuring efficient resource allocation.
• Client Liaison : Act as the primary point of contact for Clients, addressing inquiries, providing updates, and ensuring satisfaction with services rendered.
• Cross-Department Collaboration : Collaborate with various in-company departments (sales, engineering, shop floor / assembly, technical support, and logistics) to ensure seamless service delivery and resolve any issues that may arise.
• Technical Support : Analyse and fix technical problems reported by Clients, providing effective solutions and support to field service engineers, ensuring timely resolution. Be present at site where the issues are complex and may lead to escalation.
• Performance Tracking : Track and evaluate the performance of service engineers and overall service operations, implementing improvements as necessary.
• Reporting : Prepare and present reports on service activities, Client feedback, and operational metrics for management, providing feedback and improvement paths to FSR.
• Compliance and Safety : Ensure that all service activities align with company policies, industry standards, and safety regulations.
• Client Relationship Management : Build and maintain strong relationships with Clients by visiting sites to foster loyalty and encourage repeat business.

What You Bring

About The Team

This team is crucial for ensuring the successful delivery of services and maintaining high levels of Client satisfaction while driving business growth.

Who is Siemens Energy

At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy : https : / / www.siemens-energy.com / employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards / Benefits

https : / / jobs.siemens-energy.com / jobs

Skills Required

Condition Monitoring, Sap, field service management , turbomachinery , Ms Office, Rotating Equipment, safety regulations