Manager - Service

The candidate should be essentially from elevator background having experience in Service to lead

a team of Customer Service Professionals in the given area towards excellence for achievement of

business objectives in Service Function through the following :

• Overall responsible for service revenues from area.
• Provide leadership Supervisor and various stake holders in the department to achieve business targets.
• Including setting their annual business targets and periodical review to achieve the results.
• Drive excellence in field operations through supervisors
• Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
• Position will be responsible for Techno Commercials for 2000 units.
• Annual Manpower planning and enhance field productivity.
• Sub Con Management and Development to support field operations.
• Maintain cordial relations with builders, owners and architects
• Coach and develop internal talents for taking up higher responsibilities in the organization.
• Drive service transformation initiatives in the area
• Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
• Visit job sites, Periodical visits to all Key customers and maintain CRM
• Receivable Management day-to-day updates to Zonal Head / Finance
• Work towards customer delight and customer appreciation
• Tracking of all customer complaints and speedy response / resolution
• MIS / Reporting / Review with team.

Education & Experience required

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do . We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do .

Role :   Service Manager

Industry Type :   Financial Services

Department :   Customer Success, Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   After Sales Service & Repair

Education

UG :   Any Graduate

PG :   MBA / PGDM in Marketing

Skills Required

Receivable Management, Finance Head, Sales, Customer Service, Field Operations, Customer Complaints, Mis Reporting, Interpersonal Skills