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Specialist - Product Complaints - QOP
ConfidentialHyderabad / Secunderabad, Telangana26 days ago
Job descriptionPerforming day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines. Assist in data collection and reporting of KPIs Assist in continuous improvement initiatives. Manage ad-hoc projects assigned in area of work. Proactively report all deviations through timely escalations Implement continuous process improvement projects to enhance quality & productivity. Ensure that the service dashboard, order management framework & time sheet are always kept updated. Ensure Training on relevant procedures before taking up any GxP activities. Report deliverable status and continuously acquire process knowledge.
Role Requirements :
- 5-8 years of relevant experience in Quality Operations.
- Thorough understanding of Quality Management Systems.
- Able to review the market complaints investigation reports.
- Basic understanding of product manufacturing, Pharma products and lifecycle events.
- Basic understanding of Track wise.
- Basic understanding of performance KPIs.
- Basic understanding of MS Excel.
- Awareness of GXP
- Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
- Desirable Requirements :
- Graduate / Post Graduate in Pharmacy.
Skills Required
Gxp, Ms Excel, trackwise , quality operations
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Product Specialist • Hyderabad / Secunderabad, Telangana
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