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Specialist - QOP

Specialist - QOP

ConfidentialHyderabad / Secunderabad, Telangana
10 days ago
Job description

Key Responsibilities

  • Perform day-to-day activities of processing market complaints as per relevant SOPs, business matrix, and SLA timelines.
  • Assist in data collection and reporting of KPIs.
  • Support continuous improvement initiatives in the assigned area of work.
  • Manage ad-hoc projects as assigned.
  • Proactively report deviations through timely escalations.
  • Implement continuous process improvement projects to enhance quality and productivity.
  • Maintain updated records for service dashboards, order management frameworks, and time sheets.
  • Complete training on relevant procedures before undertaking any GxP activities.
  • Report deliverable status regularly and continuously enhance process knowledge.

Essential Requirements

  • Thorough understanding of Quality Management Systems.
  • Ability to review market complaint investigation reports.
  • Basic understanding of product manufacturing, pharmaceutical products, and lifecycle events.
  • Familiarity with TrackWise.
  • Understanding of performance KPIs.
  • Proficiency in MS Excel.
  • Awareness of GxP guidelines.
  • Strong verbal and written communication skills in English; knowledge of other languages is an added advantage.

    • Desirable Requirements

  • Graduate / Postgraduate in Pharmacy.

    • Skills Required

    Quality Management Systems, Market Complaints Handling, Product Manufacturing Knowledge, Pharmaceutical Products, Lifecycle Events

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    Specialist • Hyderabad / Secunderabad, Telangana