Production Support Engineer

🚀 We’re Hiring : Tier 1 Production Support Engineer

📍 Location : Hyderabad

🕐 Experience : 1–3 Years

🖥 Shift : Rotational (24×7 coverage, including night shifts)

We’re looking for proactive Tier 1 Production Support Engineers to join our operations team. In this role, you’ll be the first line of defense ensuring the stability and smooth functioning of critical jobs, applications, and data pipelines around the clock.

What You’ll Do

🔹 Monitor & Maintain :

• Continuously track SQL Server jobs, Azure Data Factory (ADF) pipelines, and production dashboards.
• Verify that scheduled jobs run on time and complete successfully.

🔹 Handle Incidents :

🔹 Communicate & Report :

🔹 Operate in Shifts :

What We’re Looking For

✅ 1–3 years of experience in Production Support / Application Support / IT Operations .

✅ Basic knowledge of SQL (queries, monitoring jobs).

✅ Familiarity with Azure or AWS (ADF, logs, monitoring) is a plus.

✅ Experience with ticketing tools (ServiceDesk, Jira, ServiceNow).

✅ Strong troubleshooting, communication, and documentation skills.

✅ Bachelor’s degree in Computer Science, IT, Engineering , or equivalent experience.

✅ Flexibility to work in rotational shifts , including nights.

💡 Why Join Us?