NICE - Senior Telecom Support Engineer - Mobile Services

So, whats the role all about ?

NiCE is looking for a highly motivated Senior Telecom Support Engineer to join our IT team, supporting and maintaining a broad range of Mobile services and solutions.

This position will require a flexible person who learns quickly, likes to use many different technologies, and has a solid foundation of IT knowledge.

You are experienced with existing technologies, and comfortable with new ones.

You are a problem solver with excellent execution and communication skills.

You will use this experience to support our employees.

How will you make an impact ?

• Responsible for MDM platform : MS Intune having knowledge of AOSP, ADEP, Android Enterprise, IOS Enrollment; implementing new policies and technologies.
• Knowledge of Conditional access policies.
• Knowledge of Teams Telephony Device Management, Poly , Ylink.
• Maintain end to end responsibility for employees requests providing timely, reliable, and courteous service, based on internal SLA.
• Provides customer service and 2nd level technical resolution for operational and service-related incidents.
• Acting as the Mobile Managers long arm while suggesting improvements to the process and escalating feedbacks from the end users.
• Ensure telecommunications inventory management system is updated and accurate.
• Monitor and report on Telecommunications activities and costs, identify trends and areas of improvement.
• Validate and maintain monthly invoices from telecom vendors, including usage report and costs.
• Primary purchasing contact for cellular accounts / contracts.
• Handles Incidents and requests from NiCE employees to maintain high levels of satisfaction with Mobile services, working with Ticketing system platform (Service Now).
• Quick learner.
• Be familiar with the available technologies at NiCE, as well as market trends.
• Work independently and in a team.
• Write and evaluate knowledge base articles and troubleshooting documentation.

Have you got what it takes ?

Whats in it for you ?

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility : 2 days working from the office and 3 days of remote work, each week.

Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

(ref : hirist.tech)