Web Platform Support Specialist

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Assist and guide internal clients (editors, reviewers) with Web Content Management System (Adobe Experience Manager) to create, edit, manage and publish digital content across all company websites.
• Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in timely manner.
• Safeguard daily operations in process-related applications (e.g. Translation Management System, ServiceNow, Jira, Google Analytics, Hotjar, Confluence, Cloudflare, UniFlip, Google Tag Manager, etc.)
• Perform bug-testing as well as test new functionalities before their release to production environment.
• Anticipate and prevent issues, take measures to avoid repeating errors.
• Create, maintain and advocate processes and systems related documentation in respective knowledge basis, assure methodologies are followed.
• Drive / participate in ad-hoc projects, launches of new websites and improvement initiatives.
• Provide trainings where necessary, support knowledge sharing webinars.
• Report status of work in progress, escalate risks to the Team Lead.

To succeed, you will need

Experience Requirements, Education & Knowledge

Personality Requirements

In return, we offer you

City

Pune

Hiring Manager

David Pokorny

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Skills Required

Servicenow, Css, Google Tag Manager, Microsoft Office, Json, Jira, Html, Confluence, Xml, adobe experience manager , Google Analytics