Senior Application Support Analyst

Join us as a Senior Application Support Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence.

You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. As an Mainframe Senior Application Support Analyst, you will be accountable for UKBA and Customer System & Risk production support, follow-the-sun mode with focus on exceling in service we provide to our colleagues and customers, you will be providing incident and problem management across the UKBA and Customer System & Risk Services.

meeting the Banks SLA for incident management, joining MIM calls and supporting 24 x 7 x 365 systems.

To be successful as a Senior Application Support Analyst you should have experienced with :

• Mainframe Skills experience : Good working expertise in Mainframe skills - Cobol, JCL, DB2, IMS DB / DC and CICS system.
• Flexible approach and ability to work under pressure.
• Communication and Collaboration : Ability to communicate effectively with cross-functional teams and stakeholders.
• Analytical and Problem-Solving Skills : Strong analytical skills to address complex challenges & effective trouble-shooter towards production issues in Mainframe environments.
• Identify issues & analysis : Must have understanding of Mainframe logs and understand of flow.
• System Maintenance : Regularly review system health and Batch jobs , Service first queues - ensuring platform stability.
• Good to have knowledge on REXX tool.
• ITIL v3 certified.
• Troubleshooting and Issue Resolution : Diagnosing and resolving system, application, and performance-related issues.

Some Other Highly Values Skills Include

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Cics, Problem Management, Incident Management, Troubleshooting, Cobol, Ims, Rexx, Db2, System Maintenance, Itil V3, Jcl