Manager - Process Excellence

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Role : Manager - Process Excellence.

Experience : 2+ Years.

Location : Hyderabad.

About MarketStar

In everything we do, we believe in creating growth for our clients, our employees and our community. For over 35 years, we have been generating revenue for the world's most innovative tech companies through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership development, and career growth programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and of being named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Position Summary

At MarketStar, we drive growth for our clients, employees and communities. As a Process Excellence Manager, you will lead and drive process improvement initiatives that require a heavy focus on the applications of Lean and Six Sigma tools using the DMAIC methodology.

This role demands strategic thinking, strong stakeholder management, and expertise in process design, optimization and standardization contributing significantly to sales operational excellence and business strategy.

Read on to understand more about this opportunity.

Key Responsibilities

• Strategic Initiatives & Process Improvement
• Identify, plan, manage, and execute process improvement initiatives with full ownership
• Collaborate with Stakeholders to identify and prioritize processes for improvement based on impact, effort, and complexity
• Develop 'As-is' to 'To-Be' process models to standardize and improve existing workflows
• Lead Six Sigma DMAIC projects to deliver business results, which would include cost reduction, sales improvement, revenue enhancement, defect reduction, end-to-end process transformation, and execution of business strategies
• Lead workshops and Kaizen events to bring together cross-functional teams to identify scope and prioritize project opportunities that achieve targeted performance improvement
• Drive a culture of customer focus, data-driven decision-making, ownership of Six Sigma projects, and continuous improvement.
• Process Design & Analysis
• Recommend process redesigns to enhance sales, productivity, reduce waste, and eliminate redundancies using LEAN, DMAIC methodologies
• Utilize metrics, data analytics, and financial measures to evaluate process improvements and sustain results
• Design and implement new processes to enhance cost-effectiveness, sales, productivity, revenue, and turnaround time (TAT)
• Documentation & Compliance
• Maintain and update documentation of process flows, including Value Stream Mapping, to identify Non-Value-Added activities
• Create process documentation, workflows, and business requirements for automation and process improvement projects.
• Stakeholder Collaboration
• Organize and facilitate meetings with Stakeholders to share ideas, discuss opportunities, and provide process improvement support
• Engage process owners to define and align on requirements for business process strategies
• Communicate and collaborate effectively with stakeholders to establish a process vision, strategy and process maturity roadmaps

Role Requisites

What will you need to succeed in this role

Good to have

What's in it for you

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Skills Required

Dmaic, Minitab, Lean, Process Design, Process Analysis, Visio, Ms Office, Microsoft Excel, Six Sigma