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Order Management Executive
Order Management ExecutiveConfidential • Pune, India
Order Management Executive

Order Management Executive

Confidential • Pune, India
23 days ago
Job description

Job Location - Pune

Job Type - In-Office

Job Summary :

We are looking for a proactive and detail-oriented Order Management Executive to manage the end-to-end order processing operations in our jewellery business. The ideal candidate will play a crucial role in ensuring smooth coordination across departments and vendors, handling compliance and documentation, managing studio and office resources, and maintaining operational excellence in day-to-day functions.

Key Responsibilities :

o Order Management

  • Manage and track jewellery orders from initiation to delivery.
  • Coordinate with production and design teams to ensure timelines are met.
  • Verify customer specifications and ensure quality control standards are

followed.

  • Ensure accurate documentation of each order, including product details,
  • weights, and specifications.

    o Financial & Compliance Documentation

  • Maintain records related to order invoices, billing, and delivery challans.
  • Ensure all transactions comply with GST and other applicable financial
  • regulations.

  • Support statutory audits by organizing documentation and reports.
  • o Expenses & Invoice Management

  • Process vendor and operational invoices accurately and timely.
  • Maintain expense trackers for logistics, packaging, studio consumables, etc.
  • Liaise with the accounts department to reconcile vendor payments.
  • o Cross-functional Coordination

  • Act as the primary liaison between internal departments (sales, design,
  • production, QC) and external stakeholders (vendors, logistics partners).
  • Follow up on third-party work such as certification, stamping, polishing, and
  • hallmarking.
  • o Procurement & Resource Management

  • Oversee procurement of packaging materials, consumables, tools, and other
  • office / studio needs.
  • Maintain inventory logs for materials and supplies.
  • o Studio & Office Facility Management

  • Supervise upkeep of office and studio infrastructure.
  • Ensure availability of studio equipment, tools, and resources.
  • Oversee utility, internet, stationery, and facility service providers.
  • o Repairs & Maintenance Oversight

  • Manage periodic maintenance schedules for machinery and tools.
  • Coordinate repairs and servicing of studio equipment and office assets.
  • Track repair timelines and vendor performance.
  • o Customer Coordination & OrderHandover

  • Work closely with store or showroom teams for smooth order handovers to
  • customers.
  • Ensure proper packaging, tagging, and invoicing before dispatch or pickup.
  • Maintain customer-facing order status reports where applicable.
  • o Additional Responsibilities

  • Assist with data entry and CRM updates.
  • Prepare reports on order processing, delays, cost analysis, etc.
  • Suggest and implement process improvements for operational efficiency.
  • Key Requirements

  • Education :
  • Minimum : Bachelor's degree in Commerce, Business
  • Administration, Operations Management, or a related field.
  • Preferred : Postgraduate qualification such as MBA in Operations / Supply
  • Chain Management, or a Diploma in Jewellery Management / Retail
  • Management.
  • Experience : 2–3 years in order management or operations, preferably in the
  • jewellery, fashion, or luxury retail sector.
  • Industry Knowledge : Good understanding of jewellery manufacturing
  • processes and quality standards.

    Skills :

  • Strong MS Excel and ERP / software proficiency
  • Excellent coordination and multitasking abilities
  • Knowledge of jewellery order lifecycle and production stages
  • Basic understanding of GST, invoicing, and compliance norms
  • Strong communication and vendor management skills
  • Detail-oriented with a high level of accuracy
  • Skills Required

    Ms Excel, Erp Software

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    Order Management • Pune, India

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