Technical Account Manager / Delivery Manager / Customer Success Manager - Mumbai

About the Role

We are looking for a dynamic and tech-savvy Customer Success Manager (CSM) with a strong understanding of Threat Intelligence (TI) and cybersecurity domains. The ideal candidate will act as the trusted advisor to customers — ensuring value realization, solving technical challenges with a solution-engineer mindset, and driving account growth through upsell and cross-sell opportunities.

This role is a perfect blend of relationship management, technical depth, and business acumen.

Location : Bangalore / India

Reports To : Director – Customer Success

What You'll Do At CYBLE :

Customer Success & Retention :

• Act as the primary point of contact for enterprise TI customers, ensuring smooth onboarding, adoption, and ongoing success.
• Translate customer goals into measurable outcomes through platform utilization and operational workflows.
• Monitor customer health scores and proactively engage at-risk accounts to prevent churn.
• Conduct periodic business reviews (QBRs) highlighting ROI, performance metrics, and roadmap alignment.

Technical & Solution Engineering Ownership :

Upsell, Cross-sell & Growth :

Cross-functional Collaboration :

What You’ll Need : Must-Have :

About Cyble :

Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India

Our mission is clear : to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.

At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com