HCL Tech Mega Walk-in drive || Telecom Customer Success Manager (T-CSM) || Bangalore

HCLTech – Mega Walk-In Drive on 01-Nov-25

Role : Telecom Customer Success Manager (T-CSM)

️ Date : 01-Nov-2025 (Saturday)

⏰ Time : 10 : 00 AM – 2 : 00 PM

Venue : 8th Floor, Unit-B, ITPL Aviator Building, Whitefield Main Rd, SEZ, Bengaluru, Karnataka 560066

About the Role

We’re hiring for Associate Manager – GST Global Success Team (GST), a strategic leadership role focused on customer success, operational excellence, and account growth within the Telecom domain.

Experience : 7–15 Years

Location : Bangalore

Responsibilities include :

Growth Management

• Provide Customer Reference Guide for service information, tool training and Client engagement info
• Enable Customer on VEC, review and reinforce as needed to maximize self-service utilization
• Engage early, reviewing contracts and amendments to oversee contractual obligations (Stage 4 / 5 involvement launching with custom)
• Provide ongoing Contractual Oversight for service impacts as changes occur
• Provide standard contractual reporting for spend, commitment and other contractual components
• Serve as a Customer Advocate and key interface within the Client Global Service Organization.
• Prepare and deliver a Service Review (or Digital Service Review) covering service and contractual performance
• Establish regular periodic Check-In meetings with the key customer contact(s)
• Conduct regular pro-active Campaigns to improve Customer experience
• Provide Good-Will Outreach event-based engagement with Customers to offer special assistance
• Increase sales opportunities through the creation of Rev-Up Lead Generation for Customers

Performance Management

Skills & Qualifications

Why Join HCLTech?

Equality & Opportunity for All

At HCLTech, we are proud to be an equal opportunity employer, fostering a culture of diversity, inclusion, and respect.