Senior Recruitment Manager

Job Summary :

The Senior Talent Acquisition Specialist is responsible for managing and executing the end-to-end hiring process, building talent pipelines, and ensuring the organization attracts and hires qualified employees to meet its current and future needs. As a Non-Tech Recruiter for SaaS hiring, you will own the full-cycle recruitment process for non-technical roles across the organization. You will partner closely with hiring managers to understand business needs, source the right talent, and ensure an excellent candidate experience.

Key Responsibilities :

• Lead end-to-end recruitment for Customer Success and Account Management roles, including Account Managers, CSMs, and CSAs.
• Partner closely with GTM and Customer Success leadership to understand role requirements, team structures, and success profiles.
• Develop and execute targeted sourcing strategies to attract top SaaS Customer Success talent.
• Build and nurture a strong talent pipeline for current and future Customer Success roles across experience levels.
• Conduct initial screenings to assess communication skills, SaaS product understanding, client management capability, and cultural fit.
• Coordinate and drive interview processes with a focus on candidate experience and process efficiency.
• Collaborate with hiring managers on interview feedback, decision-making, and offer negotiations.
• Maintain recruitment metrics such as time-to-fill, pipeline health, and quality of hire, and share insights with stakeholders.
• Stay informed about SaaS Customer Success hiring trends, talent availability, and competitor movements in the industry.

Requirements :