E-Commerce Manager

Job Description

About Plyneer Industries

Plyneer Industries Pvt Ltd is one of India’s fastest-growing brands in wood and interior solutions. We specialize in premium plywood, laminates, MDF, and veneers, trusted by architects, interior designers, contractors, and homeowners nationwide.

Role Overview

We are looking for a results-driven E-Commerce Manager to oversee our online business across marketplaces (Amazon, Flipkart) and our direct website (Plyneer.com). The role requires managing end-to-end eCommerce operations, including product listings, promotions, order fulfillment coordination, and driving online sales growth.

Key Responsibilities

Marketplace & Website Management

Manage seller accounts on Amazon, Flipkart, and Plyneer.com

Oversee product listings, pricing, keyword optimization, and catalog accuracy

Monitor daily sales performance, returns, and stock availability

Sales & Growth Strategy

Plan and execute promotions, discounts, and online campaigns

Coordinate with digital marketing team for paid ads (Amazon Ads, Google Shopping, Meta Ads)

Analyze competitor pricing and implement strategies to increase conversions

Operations & Coordination

Ensure smooth order processing and timely dispatch with warehouse / operations team

Handle returns, refunds, and customer escalations professionally

Maintain inventory reports and coordinate with supply chain for stock updates

Customer Experience

Oversee e-commerce customer support for order queries and complaints

Ensure high levels of customer satisfaction and retention

Analytics & Reporting

Prepare weekly / monthly reports on sales, ROI, and customer trends

Suggest improvements for website UI / UX to boost conversion rates

Use analytics tools to track performance across channels

Requirements

Required Skills & Qualifications

Graduate in Business, Marketing, or related field (MBA preferred)

3–5 years of experience in eCommerce (Amazon, Flipkart, or similar platforms)

Strong knowledge of online sales, digital marketing, and marketplace management

Proficiency in MS Excel / Google Sheets; experience with Zoho Books / Inventory is a plus

Excellent communication and problem-solving skills

Strong organizational skills with attention to detail

Soft Skills

Leadership and team management abilities

Strategic thinking with a sales-driven mindset

Ability to work cross-functionally with Sales, Operations, and Marketing teams

Adaptability and quick decision-making in fast-paced environments

Requirements

Required Skills & Qualifications Graduate in Business, Marketing, or related field (MBA preferred) 3–5 years of experience in eCommerce (Amazon, Flipkart, or similar platforms) Strong knowledge of online sales, digital marketing, and marketplace management Proficiency in MS Excel / Google Sheets; experience with Zoho Books / Inventory is a plus Excellent communication and problem-solving skills Strong organizational skills with attention to detail Soft Skills Leadership and team management abilities Strategic thinking with a sales-driven mindset Ability to work cross-functionally with Sales, Operations, and Marketing teams Adaptability and quick decision-making in fast-paced environments