Customer support executive

Work Exp : 1yr - 2yr

Languages to be known – Hindi, English, Marathi , must know - anyone south Indian language preferred Malayalam / Telugu

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Provide accurate, valid, and complete information by using the right methods and tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers and build a loyal customer base.

Skills and Qualifications :

Proven customer support experience or experience as a Client Service Representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt / respond to different types of characters.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.

Qualification : Minimum Graduation.