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Customer Service Executive
ConfidentialKochi, IN2 days ago
Job descriptionBachelor's Degree 3-6 years of operations experience in the transportation industry Excellent written and verbal communication, presentation, and interpersonal skills Strong sense of initiative and customer service orientation Ability to adapt and achieve targets in a dynamic, fast-paced working environment Experience with the online marketplace is desirable Ideally a keen interest in the Transportation industry
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
- Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
- Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
- Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.
Requirements
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Customer Service Executive • Kochi, IN
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