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Customer Executive
Customer ExecutiveConfidential • India, Cochin / Kochi / Ernakulam
Customer Executive

Customer Executive

Confidential • India, Cochin / Kochi / Ernakulam
19 days ago
Job description

Introduction :

Join our dynamic team at ELOIT INNOVATIONS PVT. LTD., a leader in EdTech dedicated to delivering innovative SaaS solutions to our clients. We are seeking a highly skilled Customer Executive to our team.

This role requires a combination of technical knowledge, communication skills, and a customer-focused approach.

Customer Interaction :

  • Respond to customer inquiries and provide timely and accurate information.
  • Assist customers via various channels, including phone, email, chat, and sometimes in person.
  • Ensure a positive and professional customer experience.

Technical Assistance :

  • Provide technical support for the company's products or services.
  • Troubleshoot and resolve customer issues by guiding them through step-by-step solutions.
  • Collaborate with the technical team to resolve complex technical problems.

    • Issue Resolution :

  • Investigate and analyse customer issues, identifying root causes and implementing solutions.
  • Escalate complex issues to higher-level support or development teams when necessary.

    • Communication :

  • Communicate effectively with customers, translating technical details into user-friendly language.
  • Collaborate with internal teams, including development and quality assurance, to address customer concerns.

    • Qualifications and Skills :

  • A bachelor's degree in a relevant field (Information Technology, Computer Science, Business).
  • Previous experience in customer support or a related field.
  • Strong communication skills, both written and verbal.
  • Technical proficiency and understanding of IT products or services.
  • Problem-solving and analytical skills.
  • Patience and empathy when dealing with customer inquiries or issues.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with customer support tools and systems.

    • Personal Attributes :

  • Customer-focused mindset.
  • Adaptability and willingness to learn new technologies.
  • Ability to remain calm under pressure.
  • Detail-oriented with a commitment to accuracy.
  • Positive attitude and a proactive approach to problem-solving.

    • About ELOIT INNOVATIONS PVT. LTD :

    Eloit Innovations is empowering the global education ecosystem with trailblazing technologies to achieve benchmarks in academic quality, accreditations, rankings, and ratings. A renowned player in the school ERP industry, Eloit is ISO 9001 & ISO 27001 certified and has a clientele of 700 plus leading names including educational councils, universities & schools across the globe.

    How to Apply :

    Interested candidates should submit a detailed resume and a cover letter explaining why they are a good fit for the role to [HIDDEN TEXT]. Please mention the 'Job Title' you are applying for in the subject line.

    Join ELOIT INNOVATIONS PVT. LTD. to work on cutting-edge technology solutions and be a part of a team that values innovation and quality. We look forward to your application and potentially welcoming you to our team.

    Skills Required

    Technical Support

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    Customer Executive • India, Cochin / Kochi / Ernakulam

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