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Customer Sales Executive

Customer Sales Executive

ConfidentialIndia, Cochin / Kochi / Ernakulam
1 day ago
Job description

We're hiring a motivated individual to join our team as a Remote Customer Service Executive .

This is an exciting opportunity to gain hands-on experience and rapidly develop your customer service and sales skills within the dynamic Travel and Tourism industry . If you're passionate about helping people plan their dream trips, we want to hear from you!

Key Sales Tasks & Skills

1. Make outbound calls to India-based leads to promote tours and sell tour packages

  • Action : This involves proactive telemarketing . You are initiating contact (the 'outbound call') with a list of potential customers ( leads ) who have shown some previous interest (e.g., filled out a form, visited a website).
  • Goal : To directly promote the various tour packages (e.g., holidays to Goa, Kerala, international trips) and achieve a sale.
  • Required Skill : High-volume calling in Hindi, Tamil, Malayalam, English , rapport building , and a deep understanding of the product portfolio.

2. Explain product benefits clearly and confidently to prospective customers

  • Action : This is the core of the sales pitch. It's not enough to list features (e.g., '5 nights, 6 days'). You must translate those features into benefits that appeal to the customer (e.g., 'This 5-night package gives you two extra days of relaxation on the beach compared to shorter trips, letting you fully de-stress').
  • Goal : To create desire and show the customer the value of the tour package, justifying the price.
  • Required Skill : Clear articulation , product knowledge , and confidence to project authority and trustworthiness.
  • 3. Handle objections and convert leads into active subscribers

  • Action : Potential customers will have concerns ( objections ), such as 'It's too expensive,' 'I need to check with my family,' or 'I've seen a better deal.' You must listen, empathize, and provide a convincing counter-argument or solution.
  • Goal : To overcome the hurdles that prevent the sale and finalize the transaction ( convert the lead ). 'Active subscribers' here likely means customers who have booked and paid for a tour package.
  • Required Skill : Active listening , negotiation , problem-solving , and resilience to handle rejection.
  • Skills Required

    Negotiation, Confidence, Active Listening, Product Knowledge, Problem-solving, Resilience

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    Sales Executive • India, Cochin / Kochi / Ernakulam

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