Support Manager

Roles & Responsibilities

• Analyze System issues, participate in Root Cause Analysis and actively participate in decision for issues prioritization.
• Resolve the incidents and tickets assigned to the team. Interact with users to resolve the issues.
• Monitor the various jobs in EOD and BOD and perform sanity and monitor the transaction processing cutoff times.
• Monitor the alerts and escalate and resolve alerts raised by the tools.
• Support Infrastructure patching and manage the schedule.
• Candidate should be able to perform deployment, Measure impacts, gather issue Information and Coordinate with vendor on Issues / Defect Resolution.
• Support all testing phases and relevant documents (Strategy, Scenarios, Test Data) -SIT, Regressions, Performance tuning and integrations.
• Should manage and Track System Performance, Participate technically and functionally in process optimization.
• Should be able to understand Business requirements and translate this to vendor specific documents.
• Coordinate product training for Business & Operations users.

Skills Required

Root Cause Analysis, Performance Tuning, Banking, Technology Analyst, Oracle, Business Operations