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Head - Production & Application Support

Pravi HR AdvisoryChennai

4 days ago

Job description

Job Title : Head - Production & Application Support (Banking Domain)

Location : Chennai

Experience : 20+ years

Lead enterprise-wide production & application support across CBS, CRM, Payments, and Digital Banking systems. Looking for a senior leader with deep banking application expertise (23 domains) to drive stability, governance, and transformation.

Job Descriptionc :

We are seeking a seasoned Head Production & Application Support to lead and manage the banks enterprise-wide production support and application support functions. The role requires deep expertise in banking applications across assets, liabilities, and channels, with proven leadership in managing large, business-critical technology environments.

The ideal candidate will have a strong background in Core Banking Systems (CBS), CRM, Payments Channels, and Internet / Mobile Banking (IBMB), with hands-on understanding of at least 23 such applications.

Key Responsibilities :

Provide strategic leadership for the production and application support team, ensuring stability, performance, and availability of all critical banking applications.
Oversee day-to-day support of applications including CBS, CRM, Payment channels, and IBMB systems.
Ensure incident, problem, and change management processes are effectively implemented.
Drive root cause analysis (RCA), resolution, and continuous improvement initiatives.
Collaborate with business stakeholders to align technology support with business needs.
Define SLAs, KPIs, and governance frameworks for application support operations.
Manage vendor relationships (CBS, CRM, Payment solution providers) to ensure timely delivery and escalations.
Lead a large cross-functional support team, mentoring managers and SMEs.
Ensure compliance with audit, risk, and regulatory requirements for production systems.
Drive automation, monitoring, and modernization of application support practices.

Required Skills & Experience :

20+ years of IT experience, with at least 10 years in leadership roles managing production / application support in the banking domain.

Strong knowledge of banking applications across assets & liabilities (CBS, CRM, Payment Channels, IBMB).

Hands-on expertise in at least 23 banking applications.

Proven leadership of large production support organizations (100+ members across L1, L2, L3 support).

Experience in incident & problem management, ITIL practices, and large-scale operations.

Strong stakeholder management, communication, and vendor management skills.

Ability to drive strategic transformation in application support (automation, monitoring, DevOps integration).

Good to Have :

Certification in ITIL / Service Management.

Experience in cloud migration and modern banking technology platforms.

Exposure to regulatory audits, risk & compliance in BFSI sector.

(ref : hirist.tech)

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Application Support • Chennai