Service Level Manager

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Strong Telecom Knowledge
• Negotiation Techniques & Skills
• Conflict Management Skillset
• Leadership Skills,
• Team Management Skills,
• Service Level Agreement Management Skills,
• Operations Management Skills,
• Customer / Cross functional Stakeholders Management Skills,
• Service / Quality Mindset,
• Analytical skills.

Exp : 14yrs to 16yrs

Main Objectives : -

Skills Required

Team Management, Leadership, Telecom