International Chat Support, US Shift

Key Responsibilities :

• Provide prompt and professional chat support to customers from the US and other international locations.
• Resolve customer inquiries related to products, services, orders, billing, or technical issues.
• Document and escalate complex issues to relevant departments as needed.
• Maintain high customer satisfaction through clear and empathetic communication.
• Adhere to company policies and data privacy regulations while handling sensitive information.
• Achieve daily and weekly performance metrics (response time, resolution rate, customer feedback).
• Collaborate with team members and supervisors to improve support processes.
• Stay updated on product knowledge, service changes, and support tools.

Qualifications :

Skills and Competencies :

Skills Required

Customer Service, Crm, Basic Computer Skills, Customer Satisfaction