Trust Operations Specialist

The Fraud and Safety Investigations Specialist / Trust specialist as part of the Fraud and Safety Operations PIO (Platform Integrity Operations) organization will be responsible for reviewing users or reservations for risks to our users or the Airbnb platform. Work on complex cases build subject matter expertise around online / offline risks and support enablement initiatives across Trust Operations.

The Community you will join :

You will work collaboratively with our offline team of 10 specialists and senior specialists as well as cross-functional teams. The Trust / Fraud and Safety organization protects guides and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host travel and connect with peace of mind.

The Difference You Will Make :

• As an Operations Investigation Specialist youll drive towards mastery in your role challenge the status quo be accountable and share your opinion.
• You think about the community participate in Airbnb wide initiatives on how we can improve our product services and user experience.
• You use logic gather data and analyze data to propose effective solutions to a variety of problems.
• You dig deeper and utilize all available resources to reach the best possible solution.
• You exchange complex information and ideas effectively able to use tact and diplomacy when dealing with your own and other teams.
• You come from an Online / Offline Risk background. Able to solve new or escalated problems which require considerable judgment.
• You set the highest standards of quality for your work and hold yourself and others accountable.
• You are able to act as a subject matter expert and provide inputs on how we can enhance internal policies tools and workflows.

A Typical Day :

Your Expertise :

Preferred experience

Fluency in another language other than English will be a plus.

Hybrid Work Requirements & Expectations : To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following :

Our Commitment To Inclusion & Belonging :

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

Required Experience :

IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full Time

Experience : years

Vacancy : 1