Customer Success Intern

Job Title : Customer Success Intern

Location : Bangalore, India (On-site)

Internship Duration : 3 months

Start Date : Immediate or as per availability

Role Overview :

As a Customer Success Intern , you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a high-impact, learner-facing role suitable for someone with a background in sales, relationship management, and communication , even from a non-tech background .

We’re looking for a motivated individual who is eager to solve problems, build trust with users, and contribute to user growth and retention .

Key Responsibilities :

Customer Onboarding : Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey.

Relationship Building : Engage regularly with learners to build strong, lasting relationships and enhance user experience.

Sales Collaboration : Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding.

User Issue Resolution : Respond to user queries through email / chat and escalate issues when necessary.

Feedback Handling : Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.

Knowledge Base Support : Help maintain and improve support documentation and FAQs to proactively assist customers.

Usage Tracking : Monitor learner activity and engagement metrics to identify and reach out to at-risk users.

Cross-functional Coordination : Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.

Required Qualifications & Skills :

Education : Recent graduate (any discipline). Non-technical backgrounds are welcome.

Experience :

At least one prior internship in sales or customer-facing roles is mandatory .

Experience with user onboarding tools or CRM portals.

Soft Skills :

Excellent spoken and written communication skills in English.

Strong relationship-building and interpersonal skills.

A customer-first mindset and empathetic approach to resolving queries.

Technical Aptitude :

Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools).

Eagerness to learn internal systems even without a tech background.

You’re a Great Fit If You :

Enjoy interacting with people and solving real-world problems.

Can thrive in a fast-paced, dynamic environment.

Are detail-oriented, organized, and proactive.

Have a passion for education, edtech, or language learning.

What You’ll Gain :

Real-world experience in customer success and user engagement in a high-growth edtech startup.

Opportunity to learn and contribute to multiple business functions (sales, operations, product).

Hands-on training in CRM systems, support tools, and customer journey optimization.

Certificate and potential for full-time conversion based on performance.