Head Tele Collections

About Our Client

The hiring organization is a well-established entity within the financial services sector, focusing on retail banking and loans. It operates as a mid-sized company with a strong emphasis on delivering efficient customer service and innovative financial solutions.

Job Description

• Develop and implement tele-collection strategies to meet recovery targets effectively.
• Lead and mentor the tele-collections team to ensure high performance and productivity.
• Monitor and analyse collection metrics to identify areas for improvement and optimise processes.
• Ensure compliance with regulatory requirements and company policies in all collection activities.
• Collaborate with cross-functional teams to address customer concerns and resolve payment issues.
• Provide regular reports and insights to senior management on collection progress and challenges.
• Drive initiatives to enhance customer experience while achieving collection goals.
• Stay updated on industry trends and best practices in tele-collections and customer service.

The Successful Applicant

A successful Head of Tele Collections should have :

• A strong educational background in finance, business, or a related field.
• Proven expertise in tele-collections and customer service within the financial services industry.
• Experience in managing and motivating teams to achieve operational goals.
• Deep understanding of regulatory requirements and compliance standards.
• Excellent analytical and problem-solving skills to optimise collection strategies.
• Effective communication and leadership abilities to drive collaboration and results.