WeRize - State Head - Collections

Role Overview :

We are seeking a dynamic and experienced professional to lead and manage the Collections function across the state of Karnataka.

The State Head will be responsible for driving in-house field collections, managing external agencies, ensuring compliance, and achieving recovery targets while maintaining customer relationships and minimizing Responsibilities :

• Lead, manage, and oversee the entire collections operations for Karnataka.
• Manage and monitor in-house field collections teams to ensure performance and efficiency.
• Handle agency management including empanelment, performance monitoring, and compliance adherence.
• Drive collections strategy to achieve monthly, quarterly, and annual recovery targets.
• Analyze portfolio performance, identify risk areas, and take corrective actions.
• Ensure adherence to regulatory and compliance guidelines in all collection activities.
• Develop and implement effective training, performance monitoring, and incentive structures for collection teams.
• Collaborate with senior management to design strategies for improving recovery rates.
• Resolve escalations and ensure effective customer handling during collection processes.
• Regularly report on collections performance, portfolio health, and agency Skills & Competencies :
• Strong knowledge of collections operations (field & agency management).
• Proven track record in managing large-scale collection teams.
• Excellent analytical and problem-solving skills.
• Strong people management, leadership, and negotiation skills.
• Ability to handle pressure and deliver results within timelines.
• Strong understanding of local market dynamics in Karnataka.
• Proficiency in Kannada, Hindi, and English & Experience :
• Graduate / Postgraduate in Business / Finance / Management (preferred).
• 8-12 years of experience in Collections, with at least 35 years in a leadership role managing state / regional level operations.
• Experience in NBFCs, Banks, or Fintech is highly We Offer :
• Opportunity to lead state-level operations and be part of a fast-growing organization.
• Competitive compensation with performance-based incentives.
• A collaborative and growth-oriented work culture.

(ref : iimjobs.com)