Manager -WFM || Pune

Key Deliverables :

• Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations
• Deliver timely and accurate WFM and MIS reports with actionable insights
• Drive KPI performance, manage outages, and optimize workforce efficiency
• Liaise with operations, stakeholders, and clients for performance updates and requirements

Role Responsibilities :

Key Deliverables :

Role Responsibilities :

Skills Required

Capacity Planning, Forecasting, Scheduling, IEX