Technical Support Engineer for a Web / Mobile application for US Company

Full Time | 100% Work From Home | US Office Hours

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.

RESPONSIBILITIES :

• Provide technical support to internal and external users including customer service teams as well as clients and partners
• Communication and coordination of feedback and inputs to the development team, mostly based in India
• Assist QA lead with QA activities
• Troubleshooting technical issues with minimal support from the development team
• Speaking to internal and external customers to quickly get to the root of their problem
• Propose workarounds to customers when the fix will take time to be released
• Providing timely and accurate customer feedback
• Following up with clients to ensure the problem is resolved
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation
• Managing multiple cases at one time.
• Testing and evaluating new releases
• Propose new ideas and out-of-the-box solutions for a smooth operational process

REQUIREMENTS :

COMPENSATION :

ABOUT THE COMPANY

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!