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HyperVerge - Technical Support Engineer

HyperVergeBangalore

13 days ago

Job description

What Youll Do (and Own) :

Be the Face Handle enterprise client queries on infosec & tech support, keeping SLAs sacred.
Speak Security Explain our controls, encryption, and compliance without drowning them in jargon.
Prove It Gather & organize compliance evidence, keep audit records tidy, and manage control documentation.
Fix & Follow Up Diagnose issues, route to the right team, and chase resolutions till done.
Advocate for Clients Spot patterns in client challenges, suggest smarter or compensating controls, and push for better fixes.
Level Up Security Get hands-on with Access Control, Network Security, Cryptography, Incident Management, and more.
Improve & Automate Help streamline our support process and automate repetitive tasks for faster resolution.
Keep Learning Stay updated on threats, controls, and cool new infosec trends.

Youll Need :

Engineering degree (CS / IT) or equivalent curiosity & skills.

Solid written & verbal comms (calls, emails, client meetings).

Basics of infosec / cybersec (CIA Triad, PII, MFA, encryption).

Bonus : Experience in tech support, infosec delivery, or compliance work.

Whats in It for You :

Work on real client security scenarios - not just textbook cases.

Learn infosec + client-facing skills in one go.

Direct exposure to product, engineering, and security teams.

See your work directly impact trust with big-name enterprises

(ref : hirist.tech)

Technical Support Engineer • Bangalore