Staff Technical Support Engineer
CommscopeBangalore, Karnataka, Indiastyle="font-family : arial, helvetica, sans-serif">
In our ‘always
on’ world, we believe it’s essential to have a genuine connection
with the work you do.
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Due to
continuous growth, CommScope is looking to hire Staff Technical
Support Engineer to be based at our site in Bangalore.
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We are seeking
a skilled and proactive professional to provide operational and
support for our products with strong focus on networking and cloud
based infrastructure. This role is critical in ensuring high
availability, performance, and stability of the product in a live
environment. Experience with network monitoring and a basic
understanding of video headend technologies is a strong
plus.
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How You'll Help Us Connect the
World :
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Assist in
maintaining and troubleshooting cloud-based infrastructure
(AWS / GCP / Azure) supporting the product
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Handle alerts,
incidents, and on-call duties; provide technical support via
multiple channels.
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Work with
cross-functional teams across locations; support internal and
external users through Phone, Email, CRM and various other
tools.
Create and maintain technical
documentation for procedures and findings.
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Follow
organizational policies; contribute to root cause analysis and
process enhancements.
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Support
internal users and engineering teams by analyzing system behavior,
logs, and performance metrics.
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Participate in
root cause analysis and post-mortem reviews for critical
incidents
Document technical findings, standard
procedures, and platform behavior for internal knowledge
sharing
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Required Qualifications for
Consideration :
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Bachelor’s
degree in Computer Science, Electronics, Networking, or related
discipline
8+ years of relevant experience in
technical or network / system support roles
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Relevant
certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud
Practitioner) are a plusSkilled in interpreting technical
documents, schematics, and system diagrams
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Strong
problem-solving, communication, and documentation
skills
Proficient in networking concepts like
TCP / IP, DNS, DHCP, VLANs, NAT,
routing / switching
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Experienced
with virtualization platforms such as VMware vSphere / ESXi, KVM, and
Hyper-V
Knowledgeable in Linux systems including
Rocky, RedHat, and Ubuntu; capable of configuring routers and
switches
Familiar with DOCSIS, CMTS platforms, RF
signals, and broadband infrastructure
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Experienced
with network monitoring tools like PRTG, Zabbix, SolarWinds,
Elastic, Grafana, and Prometheus
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Understanding
of headend systems used in cable or IPTV
environments
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Basic working
knowledge of Docker and Kubernetes for containerization and
orchestration
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Scripting
skills in Python, Shell, or Bash for automation and data collection
tasks
What Happens After You
Apply :
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Learn how to
prepare yourself for the next steps in our hiring process by
visiting
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Why
CommScope :
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CommScope is on
a quest to deliver connectivity that empowers how we live, work,
and learn. Our employees push the boundaries of communications
technology that enables game-changing discoveries like 5G, the
Internet of Things, and gigabit speeds for everyone,
everywhere. With our unmatched expertise in copper, fiber, and
wireless infrastructure, our global clients rely on us to
outperform today and be ready for the needs of
tomorrow.
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If you want to
grow your career alongside bright, passionate, and caring people
who strive to create what's next…..come connect to your future at
CommScope.
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CommScope is an
Equal Opportunity Employer (EEO), including people with
disabilities and veterans. If you are seeking an accommodation for
the application or interview process, please contact us to submit
your request at talentacquisition@commscope.com. You can also learn
more about CommScope’s accommodation process and EEO policy
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Technical Support Engineer • Bangalore, Karnataka, India