Tech Support Eng-I || Rotation shift || Mandatory 2-4years of experience with Linux

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” – Senior Manager, GTS Operations

What We’re Seeking

Competent in working as system administrator in linux environment.

2-4 years of relevant experience

Basic knowledge about Application Support / PAAS / IAAS / SAAS.

Basic knowledge of Linux / Unix Administration / Active Batch / SQL & Oracle Databases / Networking.

Basic knowledge about Cloud computing / AWS Platform.

Basic knowledge of scripting.

Excellent verbal and written communication skills.

Ability to work well under pressure following defined processes.

Ability to organize multiple priorities while paying exceptional attention to detail and quality.

RHCSA / RHCE certification / ITIL certifications are desirable.

Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

What You’ll Contribute

Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.

Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.

Use the breadth & depth of technical knowledge to solve complex problems.

Solve / escalate issues within agreed SLA / OLA.

Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

Our Offer to You

High performance culture promoting recognition, rewards and professional development.

An inclusive culture strongly reflecting our core values : Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

Competitive base salary coupled with attractive role-specific incentive plan.

Comprehensive benefits program.

An engaging, people-first work environment offering work / life balance, employee resource groups, and social events to promote interaction and camaraderie.