Sr. Technical Support Engineer

Assist in maintaining and

troubleshooting cloud-based infrastructure (AWS / GCP / Azure)

supporting the product

style="font-size : 11.0pt;font-family : Calibri,

sans-serif">

Handle alerts, incidents, and

on-call duties; provide technical support via multiple

channels.

style="font-size : 11.0pt;font-family : Calibri,

sans-serif">

Work with cross-functional teams

across locations; support internal and external users through

Phone, Email, CRM and various other tools.

Create and maintain technical

documentation for procedures and findings.

• Follow organizational policies;

contribute to root cause analysis and process

enhancements.

style="font-size : 11.0pt;font-family : Calibri,

sans-serif">

Support internal users and

engineering teams by analyzing system behavior, logs, and

performance metrics.

style="font-size : 11.0pt;font-family : Calibri,

sans-serif">

Participate in root cause analysis

and post-mortem reviews for critical

incidents

style="font-size : 11.0pt;font-family : Calibri,

sans-serif">

Document technical findings,

standard procedures, and platform behavior for internal knowledge

sharing

style="margin-right : 0.0in;margin-left : 0.0in;font-size : 11.0pt;font-family : Calibri,

sans-serif">

Required

Qualifications for

Consideration :

Bachelor’s degree in Computer

Science, Electronics, Networking, or related

discipline

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

3+ years of relevant experience in

technical or network / system support roles

Relevant certifications (CCNA,

CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a

plusSkilled in interpreting technical documents, schematics, and

system diagrams

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Strong problem-solving,

communication, and documentation skills

Proficient in networking concepts

like TCP / IP, DNS, DHCP, VLANs, NAT,

routing / switching

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Experienced with virtualization

platforms such as VMware vSphere / ESXi, KVM, and

Hyper-V

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Knowledgeable in Linux systems

including Rocky, RedHat, and Ubuntu; capable of configuring routers

and switches

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Familiar with DOCSIS, CMTS

platforms, RF signals, and broadband

infrastructure

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Experienced with network monitoring

tools like PRTG, Zabbix, SolarWinds, Elastic, Grafana, and

Prometheus

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Understanding of headend systems

used in cable or IPTV environments

Basic working knowledge of Docker

and Kubernetes for containerization and

orchestration

style="font-family : arial, helvetica,

sans-serif;font-size : 12.0pt">

Scripting skills in Python, Shell,

or Bash for automation and data collection

tasks

style="font-family : arial, helvetica,

sans-serif">

What Happens After You

Apply :

style="font-family : arial, helvetica, sans-serif">

Learn how to

prepare yourself for the next steps in our hiring process by

visiting

href="">

style="font-family : arial, helvetica, sans-serif">

Why

CommScope :

style="font-family : arial, helvetica, sans-serif">

CommScope is on

a quest to deliver connectivity that empowers how we live, work,

and learn. Our employees push the boundaries of communications

technology that enables game-changing discoveries like 5G, the

Internet of Things, and gigabit speeds for everyone,

everywhere. With our unmatched expertise in copper, fiber, and

wireless infrastructure, our global clients rely on us to

outperform today and be ready for the needs of

tomorrow.

style="font-family : arial, helvetica, sans-serif">

If you want to

grow your career alongside bright, passionate, and caring people

who strive to create what's next…..come connect to your future at

CommScope.

style="font-family : arial, helvetica, sans-serif">

CommScope is an

Equal Opportunity Employer (EEO), including people with

disabilities and veterans. If you are seeking an accommodation for

the application or interview process, please contact us to submit

your request at talentacquisition@commscope.com. You can also learn

more about CommScope’s accommodation process and EEO policy

at 

rel="noopener">