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Customer Success Manager

Customer Success Manager

Intelegain TechnologiesNavi Mumbai, Maharashtra, India
9 hours ago
Job description
  • Customer Relationship Management : Build and maintain strong relationships with clients to ensure satisfaction and long-term retention.
  • Account Growth : Identify upselling and cross-selling opportunities to expand account value and meet revenue goals.
  • Onboarding & Support : Guide clients through onboarding, provide training, and ensure successful adoption of products or services.
  • Payment Follow-Up : Ensure timely follow-up on pending payments, coordinating with clients to resolve any payment-related issues.
  • Issue Resolution : Act as a point of contact to address client concerns and resolve issues promptly to maintain trust.
  • Performance Tracking : Monitor client account performance, provide regular updates, and suggest strategies for optimization and success.
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    Customer Manager • Navi Mumbai, Maharashtra, India

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