Netradyne - Customer Success Manager

Position : Customer Success Manager

Experience : 8+ Years

Location : Mumbai

Job Summary

We are seeking a highly experienced Customer Success Manager (CSM) with a minimum of 8+ years of experience to join our team in Mumbai. The ideal candidate will be a customer-centric professional with a proven track record of building and maintaining strong client relationships. This role is crucial for ensuring our customers not only adopt and use our solutions but also achieve their key business outcomes and success metrics. You will be the primary point of contact for clients, driving value, mitigating risks, and fostering long-term partnerships.

Key Responsibilities

Customer Onboarding & Relationship Management :

• Lead the customer onboarding process by providing comprehensive guidance and training to ensure a smooth initial implementation.
• Develop and nurture strong, long-term relationships with customers, acting as their primary point of contact to understand their needs and challenges.

Adoption & Value Realization :

Customer Engagement & Advocacy :

Renewal & Upsell Strategy :

Risk Mitigation & Reporting :

Travel & Continuous Improvement :

Required Skills & Qualifications :

(ref : iimjobs.com)