SignDesk - Manager - Customer Success

As a Customer Success Manager, you will serve as the senior executive leveraging existing relationships with CEOs, C-level executives, and mid-senior management. You will develop new relationships with business unit leaders and relevant IT / technology stakeholders to understand their challenges. Subsequently, you will collaborate internally and provide tailored solutions to the customers. You will have the power of our solutions and the technical & domain knowledge of our people. You will help customers accelerate innovation in the Banking and Financial Sector.

Key Responsibilities :

• Build and manage strong client relationships, including conducting on-site meetings with key stakeholders.
• Identify, scope, and drive growth opportunities within assigned accounts.
• Ensure sustained business growth and customer retention by maximizing the value delivered.
• Conduct engaging product demonstrations tailored to customer needs.
• Collaborate with internal teams such as technical leads, product managers, legal, and solution consultants to define and propose optimal solutions.
• Analyze customer data to drive improvements in customer experience and service delivery.
• Upsell additional products and services aligned with the brand and customer needs.
• Work closely with Sales, Support, Billing, and Technical teams to resolve customer issues promptly and ensure an exceptional experience.
• Establish clear client retention goals and strategies to meet or exceed them.

Skills & Competencies :

(ref : iimjobs.com)