Telecaller / CRME

Core Responsibilities

Drive a 10% customer walk-in rate per month , leveraging 3,000–4,000 leads across Plyneer’s locations.

Engage with customers at Head Office, Warehouse, and IBO outlets , ensuring a professional and welcoming experience.

Educate walk-in customers about Plyneer’s products (Plywood, Laminates, MDF, Veneers) and assist in identifying the right solutions.

Capture and update customer details, inquiries, and interactions in Zoho CRM.

Coordinate with the sales team to ensure timely follow-ups and smooth conversion of walk-ins into sales.

Build and maintain strong customer relationships to encourage repeat visits and referrals.

Work closely with the marketing team to drive targeted campaigns that boost walk-ins.

Outlet Presence

Bangalore – 12 outlets (including IBO outlets)

Yelahanka – Singanayakanahalli Village, Doddaballapur Road

Varthur Road – Near Renukeshwara Temple, Opp. Tata Motors

Chandapura – Iggalur Village

Nelamangala – Channappa Layout, Arishinakunte Village

Tumkur – Municipal Katha Area

Nallurahalli – Near HP Petrol Pump, Palm Meadows

Vijayanagar – Magadi Main Road, Opp. KHB Bus Stop, KHB Colony

Jakkur – Jakkuru Layout

Hesarghatta Road – Bagalagunte, Sidedahalli Village

Hennur Cross

Sarjapur Road – Marathahalli–Sarjapur Road, Yamare Village

RR Nagar – Channasandra Main Road

Hyderabad – 5 outlets

Attapur – Rajendernagar

Bachupally – Rudhra Altis Building (Black Diamond Enclave area)

Boduppal (Medipally) – Peerzadiguda

(2 additional outlets under rollout / expansion)

Chennai – 2 outlets

Kattupakam – Poonamallee High Road

OMR, Padur – Old Mahabalipuram Road

Coimbatore – 1 outlet

Saravanampatti – SF No : 46 / 6A1A

Pune – 1 outlet

Moshi – Next to Zudio, Near Seasons Banquet, Lakshmi Chowk, Dehu-Moshi Road

Performance & Incentives

Monthly Target : Achieve a 10% customer walk-in rate per month (based on city / outlet lead allocation) to qualify for the base salary.

Incentive : 0.25% commission on every walk-in converted into a sale.

Recognition & Growth : Additional rewards for exceeding walk-in and conversion targets, with a clear progression path into Sales Executive / Sales Manager roles.

Candidate Requirements

Education : Minimum Bachelor’s Degree (any discipline).

Experience : 0–2 years in Customer Relationship / Sales / Marketing (Freshers welcome).

Flexibility : Willing to work across multiple outlets and interact with diverse customer profiles.

Key Skills Required

Communication Skills : Strong verbal and written communication in English and regional languages.

Customer Handling : Ability to engage and guide walk-in customers effectively.

Sales Orientation : Target-driven mindset with focus on conversions.

Interpersonal Skills : Polite, confident, and persuasive personality.

CRM & Data Management : Familiarity with Zoho CRM or similar platforms.

Presentation Skills : Ability to clearly explain product features and benefits.

Problem-Solving : Quick thinker with customer-first approach.

Organizational Skills : Efficient in handling leads, follow-ups, and walk-ins.

Tech Savvy : Basic knowledge of MS Office & digital communication tools.

Proactive & Energetic : Self-motivated with a positive and enthusiastic approach

Requirements

Key Skills Required

Communication Skills : Strong verbal and written communication in English and regional languages .

Customer Handling : Ability to engage with walk-in customers and guide them effectively.

Sales Orientation : Target-driven mindset with a focus on walk-in conversions.

Interpersonal Skills : Polite, confident, and persuasive personality.

CRM & Data Management : Familiarity with Zoho CRM or similar tools.

Presentation Skills : Clear explanation of product features and benefits.

Problem-Solving : Quick thinking to resolve objections and customer concerns.

Organizational Skills : Efficient handling of leads, follow-ups, and walk-ins.

Tech Savvy : Basic knowledge of MS Office & digital communication tools .

Proactive & Energetic : Self-motivated, positive, and enthusiastic approach.