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Tele Calling Executive

ConfidentialBengaluru / Bangalore

9 days ago

Job description

We are looking for a skilled Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in the BFSI industry, preferably with a background in telecalling or customer service.

Roles and Responsibility

Handle inbound and outbound calls from customers to resolve their queries and concerns.
Provide excellent customer service and ensure customer satisfaction.
Meet daily and monthly sales targets through effective telemarketing techniques.
Build strong relationships with customers to increase loyalty and retention.
Collaborate with internal teams to resolve complex customer issues.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Proven experience in telecalling or customer service, preferably in the BFSI industry.

Strong communication and interpersonal skills are essential.

Ability to work in a fast-paced environment and meet sales targets.

Basic knowledge of financial products and services is required.

Strong problem-solving skills and attention to detail are necessary.

Ability to build rapport with customers over the phone.

Experience working with small finance banks is preferred.

Skills Required

Telecalling, Customer Service, Sales Targets, Financial Products, Financial Services, Interpersonal Skills

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Tele Calling Executive • Bengaluru / Bangalore