MAWM Offshore Support Engineer (Configuration-Heavy)-APAC time zones

Role - MAWM Offshore Support Engineer (Configuration-Heavy)

Location : Remote, Offshore (e.g., India / APAC time zones)

Interview – Virtual

About JGA

J. Goldman & Associates (JGA) is a supply chain systems integrator specializing in Manhattan Associates solutions. We deliver end-to-end warehouse transformations for retail, 3PL, manufacturing, pharma / life sciences, and more. Our teams combine deep product knowledge with pragmatic, hands-on delivery.

Role Summary

Were hiring a MAWM Offshore Support Engineer to provide configuration-heavy, production support for global MAWM footprints. Youll own incident response, root-cause analysis, and change execution across environments, with a bias toward hands-on configuration (not just ticket triage). The ideal candidate has strong technical depth in MAWMs cloud-native architecture, APIs / integrations, and DC operations.

What Youll Do

• L2 / L3 Application Support for MAWM production and lower environments with on-call rotation aligned to APAC hours.
• Configuration Ownership across MAWM components (e.g., allocation / fulfillment rules, waving / order streaming, RF / UI flows, printing / labeling, operational parameters).
• Release & Change Management : Plan, test, and deploy configuration changes and hotfixes; coordinate with operations and engineering; maintain rollback plans.
• Incident Management : Triage, mitigate, and resolve P1P3 incidents; drive RCA and preventive actions; maintain SLAs and runbooks.
• Integration Support : Monitor and support APIs / ESB / MQ, MHE / WCS, parcel / carrier, ERP / OMS / DOM handoffs; handle payload analysis and retries.
• Monitoring & Observability : Use MAWM consoles, logs, and dashboards to detect anomalies; build alerting and health checks.
• Data & Tools : Perform targeted SQL queries, log interrogation, and file / message traceability; manage reference / master data setup.
• Testing : Author / execute regression, smoke, and cutover tests in lower environments; validate functional impacts before production moves.
• Documentation : Keep SOPs, runbooks, config matrices, and support playbooks current and accessible.
• Partnering : Collaborate with onshore leads, client ops, vendors, and cross-functional teams (LMS / TMS / DOM) to stabilize and optimize operations.

Must-Have Qualifications

Nice-to-Haves

Skills Required

Kibana, Servicenow, Mq, Kafka, Wcs, warehouse management systems , Grafana, Jira, Sql, Confluence, Cloudwatch, Esb, Rest Apis, Python