Senior Manager - Customer Success & Growth

Senior Manager - Customer Success & Growth (5–8 yrs)

Location : Bengaluru

Type : Full-time

Function : Customer Success and Growth

About Kapture CX

Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.

Role Overview

We're looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You'll act as the strategic partner for clients.

Key Responsibilities

• Manage and grow relationships with enterprise clients across geographies
• Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals
• Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption
• Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders
• Identify and close upsell / cross-sell opportunities within the account portfolio
• Handle escalations, ensuring proactive engagement and long-term client satisfaction

Requirements

Why Kapture CX

Skills Required

Customer Success, Tech, Saas, Key Account Management