Senior Customer Success Manager

What you bring in :

• 6 + years of professional experience.
• 3+ years of good track record of working with a high velocity Customer Success team.
• Good experience in the SaaS / Software product domain .
• Strong collaboration and interpersonal skills that delight customers and inspire fellow team members.
• Ability to effectively interact with customers of various sizes from a wide variety of sectors.
• Ability to map the organization for all relevant stakeholders, decision-makers, influencers and power users for deeper account penetration.
• Ability to use automation tools as part of the customer success life cycle.
• Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
• Excellent communication and negotiation skills.
• Ability to work well with teams.
• A customer-oriented attitude who drives results and achieves high levels of customer satisfaction.
• Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning

Skills Required

Interpersonal Skills, Automation Testing, Excellent Communication Skills, Negotiation Skills