Customer Experience Associate

About Even Healthcare : Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcare experience for individuals and families by building a strong network of healthcare providers. Role Overview : We’re seeking a proactive and empathetic Customer Success Associate who will serve as the trusted point of contact for our customers across multiple channels including chat, phone, and email. You’ll play a vital role in ensuring that every customer inquiry is handled efficiently and with care, transforming challenges into positive experiences. Beyond simply resolving issues, you’ll guide users toward the best solutions, helping them get the most out of our products and services. Key Responsibilities :

• Act as the first point of contact for customer inquiries via live chat, phone calls, and email.
• Provide prompt, friendly, and effective support, resolving issues with empathy and efficiency.
• Collaborate with product, operations, and technical teams to escalate or resolve more complex cases.
• Identify recurring customer challenges and suggest process or product improvements.
• Maintain accurate records of customer interactions and follow-ups in our CRM system.
• Contribute to a positive team environment by sharing insights, feedback, and best practices. Requirements :
• 0-1 years of experience in customer support, customer success, or a related client-facing role.
• Exceptional communication skills—both written and verbal.
• Strong problem-solving abilities and a customer-first mindset.
• Comfort with handling multiple conversations and tasks in a fast-paced environment.
• Familiarity with CRM tools is a plus.
• A collaborative attitude and eagerness to learn and grow with the team.