Customer Experience Associate

Hiring Customer Experience Associates to engage with customers assess their needs and deliver tailored solutions while growing your expertise in a supportive environment.

Salary : INR 500000 - 600000 / year

Responsibilities

• Performs business support or technical work using data organizing and coordination skills.
• Performs tasks based on established procedures.
• Assesses calls to provide service immediately be transferred or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels based on complaints or concerns.

Eligibility

Required Skills :

entry-levelcustomer experiencecoordination skills

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : FULLTIME

Experience : years

Vacancies : 15

Monthly Salary Salary : 500000 - 600000