Customer Experience Coordinator

Type : Full-time, On-site

Location : Koramangala, Bengaluru

Company : HighApe

About the Role

We’re looking for a Customer Specialist to be the bridge between our customers, clients, and content at HighApe.

You’ll be responsible for :

• Owning customer satisfaction across multiple channels
• Handling queries, issues, and escalations with speed and clarity
• Using data and feedback to improve user experience
• Coordinating with internal teams (content, sales, ops) to resolve problems
• Other tasks include : Managing supply side customers (organisers) and online content.

This role sits at the intersection of Customer Experience, Client, and Content Management .

What We’re Looking For

How to Stand Out (Optional, But Recommended)

Serious candidates are encouraged to share a 30–60 second introduction video to :

📩 careers@highape.com

This helps us get to know you faster and can speed up your application review .

About HighApe

HighApe is a discovery and ticketing platform that helps people find and book experiences based on their location, interests, and social circle. From events to experiences across cities in India, we make it easy and fun for users to explore what their city has to offer.

We are a fast-growing, lean, dynamic team working on changing how India discovers and experiences events.

📍 Location : Koramangala, Bengaluru

📧 Email : careers@highape.com

If this sounds like you, don’t overthink it — apply and grow with us at HighApe.