Associate Manager, Customer Enablement
greytHRBengaluru, Republic Of India, IN4 hours ago
Job descriptionImproved SLA adherence and customer satisfaction (CSAT). Stronger coaching, governance, and quality control across the PSP support teams. Reduced escalations and faster resolution on critical issues. Better product adoption and customer retention outcomes. Structured coordination with Product & Delivery teams to reduce recurring issues he Associate Manager – Product Support (PSP) is responsible for leading Team Leaders and Support Specialists to ensure timely and high-quality resolution of customer queries. The role focuses on improving support delivery, maintaining SLAs, reducing escalations, and driving customer satisfaction. The AM will work closely with cross-functional teams, coach Team Leaders, streamline processes, and ensure continuous skill development within the team.. Communication (Verbal & Written) High Leadership & People Management High Stakeholder & Escalation Management High Analytical and Problem-Solving Skills Medium to High Ticketing Tools (Freshdesk / Zendesk, etc.) Working Knowledge MS Excel / Reports & Dashboard Handling Medium Process Management & Documentation Medium Product Support, Team Leader Management, Escalation Handling, SLA / CSAT, Freshdesk / Zendesk, RCA, PSP Customer Handling, Process Improvement, Coaching, Reporting Lead and manage Team Leaders and their respective support teams. Monitor ticket queues and ensure adherence to SLA, FRT, CSAT, and Reopen % targets. Review escalated tickets and coordinate with teams (Product, Delivery, QA) for closure. Conduct weekly and monthly performance reviews with Team Leaders. Drive continuous improvement in support quality through feedback and coaching. Ensure knowledge base, SOPs, and process documents are up to date and followed. Identify recurring product issues and share structured insights with the Product team. Manage communication with critical customers when required. Support onboarding and training of new team members. Track team productivity and publish regular support dashboards. Plan and execute customer enablement and product adoption activities. Maintain a positive and collaborative working environment. Bachelor’s Degree (BCom / BBA / BCA / BSc or equivalent). 7 to 10 years total experience in Product Support / Customer Support. Minimum 2 to 3 years experience handling Team Leaders or mentoring teams. Experience with SaaS / HRMS product environment preferred.
Position Title : Associate Manager- Product Support
Justification for Hiring
- The PSP business unit requires continued oversight of customer support quality, ticket handling efficiency, and
- product adoption. With the increased volume of PSP customers and the need to ensure consistent delivery, a dedicated Associate Manager is required to manage existing
- Team Leaders and drive operational excellence. This role helps prevent escalations, improve customer satisfaction, and retain key accounts.
Impact on Department / Organization
Position Purpose :
1. Preferred Functional Knowledge (Skills & Tools) :
2. Keywords :
Key Responsibility (Day to Day Activities) :
Qualification and Experience
Create a job alert for this search
Enablement Manager • Bengaluru, Republic Of India, IN
Related jobs
- Promoted
- New!
Associate Manager product support
greytHRGreater Bengaluru Area, India Position Title : Associate Manager- Product Support.The PSP business unit requires continued oversight of customer support quality, ticket handling efficiency, and.
With the increased volume of PSP c...Show moreLast updated: 8 hours ago
- Promoted
- New!
Operational Excellence (Digital Enterprise)_Associate Manager
Biocon BiologicsGreater Bengaluru Area, India Biocon Biologics is a subsidiary of Biocon Ltd, an innovation led global biopharmaceuticals company.Biocon Biologics is engaged in developing high quality, affordable biosimilars that can expand ac...Show moreLast updated: 8 hours ago
- Promoted
Customer Success Manager
ColorTokens Inc.Bengaluru, Karnataka, India Breaches happen—but with our cutting-edge.We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.
Our innovative platform provides unpa...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
GleantapBangalore, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 1 day ago
- Promoted
Associate Manager - Customer Success
ConfidentialBengaluru / Bangalore, India Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favorite choco chip ice cream) reach you in time Or how beautiful furniture or sophisticated electronic equip...Show moreLast updated: 22 days ago
- Promoted
Customer Success Associate
Prosperr.ioBengaluru, Karnataka, India Job description - Assist in managing customer relationships and ensuring they get the most out of our platform.Collaborate with the Customer Success team to address customer inquiries and resolve ...Show moreLast updated: 30+ days ago
- Promoted
Account Manager – Customer Success (US Market)
illumineBengaluru, Karnataka, India Job Title : Account Manager – Customer Success (US Market) Location : Remote (US Shift) Experience : 4–5 years Department : Customer Success Employment Type : Full-time About illumine At illumine,...Show moreLast updated: 4 days ago
- Promoted
- New!
Customer Success Associate
Material DepotGreater Bengaluru Area, India Location : JP Nagar Phase 3, Bengaluru.Ensure potential clients via phone, emails etc.Ensure strict alignment to the company’s goals and assist in achieving maximum results, and achieve all individu...Show moreLast updated: 8 hours ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt Negotiatorhosur, tamil nadu, in We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 19 hours ago
- Promoted
Associate Customer Success Manager, Scale
ConfidentialBengaluru / Bangalore, India Workato transforms technology complexity into business opportunity.As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, ...Show moreLast updated: 16 days ago
- Promoted
- New!
Customer Success Manager
HireginieBangalore Urban district, India, India SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers.It provides tools for shipment tracking, returns management, delivery analytics, and a...Show moreLast updated: 18 hours ago
- Promoted
Associate Product Manager
Best BuyBengaluru, India Effectively craft clear product outcomes and vision for small and medium size products with limited supervision, clearly demonstrating understanding of the product goals and organizational needs.Gr...Show moreLast updated: 30+ days ago
- Promoted
Associate Product Manager
BylddBangalore, IN Byldd is a startup studio that focuses on helping founders launch software businesses.We help founders refine their ideas, identify critical pain points and solutions, build the appropriate softwar...Show moreLast updated: 1 day ago
- Promoted
Associate Product Manager
NaviBengaluru, Karnataka, India Navi’s Product Team builds solutions that are simple, scalable, and centered on real user.The team strongly collaborates across functions—engineering, design, data, and.
As an Associate Product Mana...Show moreLast updated: 30+ days ago
- Promoted
Associate Customer Success Manager
ServiceNowBangalore, Karnataka, India What you get to do in this role : .This role is part of the Global Guided Impact organization.The Customer Success Manager serves as a named resource to customers who purchase ServiceNow Impact...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
SorocoBengaluru, Karnataka, India Soroco is on a mission to elevate and transform how teams everywhere work.Powered by multiple patents, its flagship AI model, Scout, generates a work graph - a map of friction hurting your teams an...Show moreLast updated: 15 hours ago
- Promoted
Associate Customer Success Manager
ConfidentialBengaluru / Bangalore MoEngage is seeking a dedicated.Associate Customer Success Manager.In this role, you'll be instrumental in ensuring our customers successfully integrate and adopt our product, becoming their primar...Show moreLast updated: 30+ days ago
- Promoted
Enablement Manager
ConfidentialBengaluru / Bangalore, India We are a global learning platform on a mission to motivate every learner by empowering every educator.From K–12 classrooms and universities to corporate training settings, our platform is trusted i...Show moreLast updated: 22 days ago