Customer Experience Associate

About Even Healthcare

Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and

affordable healthcare solutions. We are on a mission to create a seamless healthcare

experience for individuals and families by building a strong network of healthcare providers.

Role Overview

We're seeking a proactive and empathetic Customer Success Associate who will serve as

the trusted point of contact for our customers across multiple channels including chat,

phone, and email. You'll play a vital role in ensuring that every customer inquiry is handled

efficiently and with care, transforming challenges into positive experiences. Beyond simply

resolving issues, you'll guide users toward the best solutions, helping them get the most out

of our products and services.

Key Responsibilities

• Act as the first point of contact for customer inquiries via live chat, phone calls, and

email.

efficiency.

more complex cases.

improvements.

system.

practices.

Requirements

client-facing role.

What We Offer

Skills : crm,communication,customer experience

Skills Required

CRM Tools, Communication, Customer Experience