Team Lead Operations

Job description

Key Responsibilities :

• Team Leadership :   Lead, mentor, and coach a team of Account Development Representatives, providing guidance on best practices, sales strategies, and performance improvement.
• Sales Strategy Execution :   Implement and execute strategic sales plans to meet business objectives, ensuring alignment with the company s overall goals.
• Client Engagement Oversight :   Monitor and support the team in maintaining regular contact with prospects across all stages of the sales funnel via phone, email, video, and social media.
• Performance Management :   Set and monitor individual and team performance metrics, including daily, monthly, quarterly, and yearly pipeline targets. Conduct regular performance reviews and provide actionable feedback.
• Sales Funnel Management :   Oversee the management of high-volume inbound and outbound sales activities, ensuring effective pipeline development and lead generation.
• Workload Prioritization :   Assist the team in prioritizing tasks to meet and exceed sales targets while managing competing workload demands.
• Reporting :   Compile and present accurate and timely reports on team performance, sales metrics, and other key indicators to management.
• Product Industry Knowledge :   Develop and maintain a deep understanding of the company s products, services, and industry trends to support the sales process and guide the team effectively.
• SLA Adherence :   Ensure the team adheres to all response-time SLAs and utilizes mandatory sales cadences consistently.
• Cross-functional collaboration :   Work closely with the onboarding and client success teams to ensure a smooth transition of qualified leads and ongoing customer satisfaction.

Key Competencies

Key Qualifications :

Preferred Qualifications :

Skills Required

Social Media, Lead Generation, Career Development